function myplugin_custom_js_for_specific_pages{"id":3035,"date":"2020-10-20T20:17:59","date_gmt":"2020-10-21T01:17:59","guid":{"rendered":"http:\/\/www.yunius.com\/?p=3035"},"modified":"2020-10-20T20:18:03","modified_gmt":"2020-10-21T01:18:03","slug":"despachos-de-cobranza-un-dolor-de-cabeza","status":"publish","type":"post","link":"https:\/\/www.yunius.com\/despachos-de-cobranza-un-dolor-de-cabeza","title":{"rendered":"Despachos de cobranza\u2026 un dolor de cabeza"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"282\" height=\"278\" src=\"https:\/\/i0.wp.com\/www.yunius.com\/wp-content\/uploads\/2020\/10\/image-1.png?resize=282%2C278\" alt=\"\" class=\"wp-image-3036\" srcset=\"https:\/\/i0.wp.com\/www.yunius.com\/wp-content\/uploads\/2020\/10\/image-1.png?w=282&amp;ssl=1 282w, https:\/\/i0.wp.com\/www.yunius.com\/wp-content\/uploads\/2020\/10\/image-1.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/www.yunius.com\/wp-content\/uploads\/2020\/10\/image-1.png?resize=203%2C200&amp;ssl=1 203w\" sizes=\"(max-width: 282px) 100vw, 282px\" data-recalc-dims=\"1\" \/><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-justify\">Despachos que contratan los bancos y otros intermediarios financieros para el cobro de carteras, contin\u00faan ejerciendo malas pr\u00e1cticas hacia los usuarios, y representando un verdadero dolor de cabeza para ellos, pese a que en a\u00f1os pasados se realizaron reformas para prohibir este tipo de conductas e incluso sancionarlas.<\/p>\n\n\n\n<p class=\"has-text-align-justify\">La Comisi\u00f3n Nacional para la Protecci\u00f3n y Defensa de los Usuarios de Servicios Financieros (CONDUSEF) dio a conocer que entre las principales malas pr\u00e1cticas a las que siguen recurriendo los despachos se encuentran: gesti\u00f3n de cobranza sin ser el usuario, cliente o socio deudor (15.8% del total); y amenazas, ofensas o intimidaciones al deudor, familiares, compa\u00f1eros de trabajo o cualquier otra personas que no tenga relaci\u00f3n (12.3 por ciento).<\/p>\n\n\n\n<p class=\"has-text-align-justify\">Tambi\u00e9n, no manejarse de manera educada y respetuosa a los usuarios (9.8%); la gesti\u00f3n de cobranza con maltrato y ofensas (9.5%); y realizaci\u00f3n de gestiones de cobro a terceros, incluidas las referencias personales y beneficiarios (6.1 por cento).<\/p>\n\n\n\n<p class=\"has-text-align-justify\">Esta informaci\u00f3n se dio a conocer por parte de la CONDUSEF en la conferencia de prensa en Palacio Nacional en d\u00edas pasados, en la que se informa sobre el avance en los cr\u00e9ditos a la palabra para reactivar la econom\u00eda.<\/p>\n\n\n\n<p class=\"has-text-align-justify\">Ah\u00ed se detall\u00f3 que entre enero y agosto del 2020 se presentaron, ante el Registro de Despachos de Cobranza (Redeco) 18,033 reclamaciones por gestiones de este tipo, lo que represent\u00f3 una baja de 17% respecto al mismo periodo del a\u00f1o pasado. Esta disminuci\u00f3n, sin embargo, obedece a los efectos del programa de diferimiento de pagos de los cr\u00e9ditos bancarios, como medida de apoyo ante la crisis derivada por el Covid-19.<\/p>\n\n\n\n<p class=\"has-text-align-justify\">De ese total, 11,743 fueron dirigidas a los bancos, una reducci\u00f3n en su comparaci\u00f3n anual de 27.4%; 5,365 contra despachos de cobranza de sociedades financieras de objeto m\u00faltiple (sofomes), un incremento de 12.7% en el periodo; y 925 contra entidades de ahorro y cr\u00e9dito popular, que representaron 20% m\u00e1s.<\/p>\n\n\n\n<p class=\"has-text-align-justify\">De acuerdo con la informaci\u00f3n de la CONDUSEF, los bancos ten\u00edan contratados a 475 despachos de cobranza; la banca de desarrollo 15; las sofomes no reguladas 1,185; las sofomes reguladas 228; mientras que la sociedades cooperativas de ahorro y pr\u00e9stamo (Socaps) 385; las financieras populares (Sofipos) 326; y las uniones de cr\u00e9dito 39. En total, hay 2,653 despachos de cobranza registrados.<\/p>\n\n\n\n<p>La informaci\u00f3n de la CONDUSEF precisa que los despachos registrados con mayor n\u00famero de quejas entre enero y agosto de este a\u00f1o son: Consorcio Jur\u00eddico de Cobranza Especializada con 1,157 reclamos y una participaci\u00f3n del 6.4% en total; seguido de Mu\u00f1oz C.\u00a0 y Asociados con 560 (3.1%) y Cajiga &amp; Asociados Abogados con 370 (2.1%), por mencionar s\u00f3lo a algunos.<\/p>\n\n\n\n<p>\u00d3scar Rosado, presidente de la CONDUSEF coment\u00f3 que cuando los despachos de cobranza siguen recurriendo a malas pr\u00e1cticas, las instituciones financieras pueden ser las sancionadas, por lo que \u00e9stas generalmente hablan con sus despachos para que respeten las reglas.<\/p>\n\n\n\n<p>Que es lo que no deben hacer los despachos de cobranza:<\/p>\n\n\n\n<p>\u2022 Utilizar nombres o denominaciones que se asemejen a los de instituciones p\u00fablicas.<\/p>\n\n\n\n<p>\u2022 Utilizar n\u00fameros de tel\u00e9fono que aparezcan en el identificador como confidencial, oculto o privado, y comunicarse a horas inapropiadas.<\/p>\n\n\n\n<p>\u2022 Amenazar, ofender o intimidar al deudor, sus familiares, compa\u00f1eros de trabajo o cualquier otra personas que no tenga relaci\u00f3n con la deuda.<\/p>\n\n\n\n<p>\u2022 Enviar documentos que aparenten ser escritos judiciales u ostentarse como representantes de alg\u00fan \u00f3rgano jurisdiccional o autoridad.<\/p>\n\n\n\n\r\n\t\t\t\n\n<!-- Form created by Optin Forms plugin by WPKube: create beautiful optin forms with ease! -->\n<!-- https:\/\/wpkube.com\/ -->\n\t\t\t<div id=\"optinforms-form5-container\" class=\"optinforms-form-container\" >\r\n\t\t\t\t\t\t\t\t<form method=\"post\" target=\"_blank\" class=\"\" action=\"\/\/yunius.us14.list-manage.com\/subscribe\/post?u=36b9d1a975393da551222585e&amp;id=bf2b483d98\" >\r\n\t\t\t\t\t\t\t\t\t\t<div id=\"optinforms-form5\" style=\"background:#004d71;\">\r\n\t\t\t\t\t\t<div id=\"optinforms-form5-container-left\">\r\n\t\t\t\t\t\t\t<div id=\"optinforms-form5-title\" style=\"font-family:Helvetica; font-size:24px; line-height:24px; color:#95d600\">\u00bfQUIERES SABER M\u00c1S?<\/div><!--optinforms-form5-title-->\r\n\t\t\t\t\t\t\t<input required type=\"text\" id=\"optinforms-form5-name-field\" name=\"OF_NAME\" placeholder=\"Ingresa tu nombre\" style=\"font-family:Arial, Helvetica, sans-serif; font-size:12px; color:#6b6b6b\" \/>\r\n\t\t\t\t\t\t\t<input required type=\"text\" id=\"optinforms-form5-email-field\" name=\"EMAIL\" placeholder=\"Ingresa tu correo electr\u00f3nico\" style=\"font-family:Arial, Helvetica, sans-serif; font-size:12px; color:#6b6b6b\" \/>\r\n\t\t\t\t\t\t\t\r\n\t\t<input type=\"hidden\" name=\"FNAME\" autocomplete=\"off\" class=\"optinforms-mailchimp-field\" \/>\r\n\t\t<input type=\"hidden\" name=\"LNAME\" autocomplete=\"off\" class=\"optinforms-mailchimp-field\" \/>\r\n\r\n\t\t\t\t\t\t\t\t\t<input type=\"submit\" name=\"submit\" id=\"optinforms-form5-button\" value=\"SUSCRIBIRME\" style=\"font-family:Arial, Helvetica, sans-serif; font-size:16px; color:#FFFFFF; background-color:#95d600\" \/>\r\n\t\t\t\t\t\t\t\t<div class=\"optinforms-status-success-message\" style=\"display:none;\">Thank you for subscribing.<\/div>\r\n\t<div class=\"optinforms-status-error-message\" style=\"display:none;\">Something went wrong.<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t\t<div class=\"optinforms-confirm-checkbox optinforms-form1-confirm-checkbox\">\r\n\r\n\t\t\t<input type=\"checkbox\" required \/> I agree to have my personal information transfered to MailChimp ( <a href=\"https:\/\/mailchimp.com\/legal\/privacy\/\" target=\"_blank\">more information<\/a> )\r\n\t\t<\/div><!-- .optinforms-confirm-checkbox -->\r\n\r\n\t\t\t\t\t\t\t<\/div><!--optinforms-form5-container-left-->\r\n\t\t\t\t\t\t<div id=\"optinforms-form5-container-right\">\r\n\t\t\t\t\t\t\t<div id=\"optinforms-form5-subtitle\" style=\"font-family:Helvetica; font-size:16px; color:#ffffff\">Suscr\u00edbete a nuestro bolet\u00edn para recibir m\u00e1s informaci\u00f3n \u00fatil sobre el sector financiero.<\/div><!--optinforms-form5-subtitle-->\r\n\t\t\t\t\t\t\t<div id=\"optinforms-form5-disclaimer\" style=\"font-family:Arial, Helvetica, sans-serif; font-size:14px; color:#bfbfbf\">Mantenemos tus datos en privado. 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